Warranty & Complaints
All products we offer, come with the standard factory warranty. For most consumer items, this is 2 years.
We strive to deliver the products you ordered in in top condition. Nevertheless, if an order is broken during transport or something else happens that entitles you to warranty. Also if a delivered product does not work (properly) you are entitled to warranty.
Legally speaking, you are obliged to report this to us within two months of finding the defect. You can do this via our contact form. If the defect is within the warranty, we will repair or replace your product free of charge.
We encourage you to notify us of complaints through our contact form.
If this does not lead to a solution, it is possible to sign up for dispute mediation by WebwinkelKeur/ValuedShops.
From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting WebwinkelKeur/ValuedShops.